What is AutoShip?

AutoShip is a subscription service that we provide to help you enjoy your favorite Hyleys tea without the need to reorder every time you run out. With AutoShip you can schedule when you would like Hyleys Tea to be delivered to the address of your choice. What’s even better than having your favorite tea magically appear on your doorstep each week, fortnight, or month? You save an additional 10% on every AutoShip.

How do I sign up for AutoShip?

Signing up for AutoShip is easy! Simply hover over “Shop By Tea” in the navigation menu and click on “Subscribe and Save!” Select your favorite Hyleys teas, pick the quantity and tell us when you want it delivered. It’s that easy!

Why can’t I order different AutoShip items in a single order?

Our online shopping system currently allows for only one type of AutoShip product to be purchased per order. We are brewing up a solution to fix this.

How do I change the frequency of my AutoShip products?

Click on the “My Account” link in the upper right corner of the website. Then scroll down to “My Subscriptions,” find the AutoShip product for which you want to change the frequency and click the “I want to switch AutoShip frequency” button. You will be directed to the AutoShip product page. Here you may choose a new frequency option. Make sure the quantity is correct, and click “Sign Up.” Proceed to the cart and checkout?

How do I change my AutoShip shipping address?

Click on the “My Account” link in the upper right corner of the website. Then scroll down to “My Subscriptions,” find the AutoShip product for which you want to change the shipping address and click the “Change Address” button. You will be direct to your shipping address page. Please follow the prompts on this screen to enter a new address and click the “Save Address” button when you are finished.

How do I change my AutoShip payment method?

Click on the “My Account” link in the upper right corner of the website. Then scroll down to “My Subscriptions,” find the AutoShip product for which you want to change the payment method and click the “Change Payment Method” button. You will be directed to a page that lists the details of the order you’ve selected. Please scroll to the bottom of the page and click the “Proceed to PayPal” button. Sign into PayPal and follow the prompts to choose your preferred payment method and then click the “Agree” button.

How do I cancel my AutoShip?

Click on the “My Account” link in the upper right corner of the website. Then scroll down to “My Subscriptions,” find the AutoShip product you would like to cancel and click the “Cancel” button. You will be asked to confirm your cancellation. Please click “Ok.”